How to install an eSIM

iOS (iPhone/iPad)

Supports eSIM on iPhone XS/XR and newer (eSIM-only from iPhone 14 in the US). Install via Settings > Cellular > Add eSIM. iOS supports dual active SIMs (two eSIMs or one physical/one eSIM) and features quick transfer to new iPhones. Common errors usually relate to carrier lock or expired QR codes.

Apple Watch

Uses an independent eSIM, set up via the Watch app on the iPhone to add a secondary line.

iPad

iPad supports eSIM on iPad Air (4th Gen and newer), iPad Pro (11-inch and 12.9-inch), and iPad mini (6th Gen and newer). Install via Settings > Cellular > Add eSIM.

Android (Pixel)

Excellent support from Pixel 3a onward. Install via Settings > Network & Internet > SIMs > Add SIM. Pixel's eSIM setup is straightforward, but carrier lock can be an issue. For troubleshooting, ensure your device is unlocked and the QR code is valid.

Android (Samsung Galaxy)

Supported from S20 and newer, but regional availability varies. Install via Settings > Connections > SIM Manager > Add eSIM. Carrier lock is a major barrier.

Android (Other Brands)

Newer flagships from OnePlus, Motorola, and Sony support standard Android methods, requiring the device to be network-unlocked. For the full list of compatible devices, check with your carrier or the device manufacturer or from our supported devices list.

⚠️ Please note:
Android supports dual SIMs (physical + eSIM) but not dual active eSIMs. Common issues include QR code scanning failures and carrier compatibility.

Computers

You can:

• Windows 11 (Laptops with Cellular): Use for data only. Install via Settings > Network & Internet > Cellular > Add an eSIM.
• macOS (Mac): Does not support eSIM; requires tethering or external device.
• ChromeOS (Chromebooks with LTE): Use for data only. Install via Network > Mobile data > Add eSIM.

Troubleshooting & Management

• QR Code Issues: Ensure the code is valid, not expired, and the camera is clean.
• Carrier Lock: Verify your device is unlocked and supports the carrier's eSIM.
• Multiple eSIMs: Some devices allow multiple eSIMs but only one active at a time. Manage via settings.
• Device Not Supported: Most often due to carrier lock.
• Factory Reset: E-SIMs are not backed up. Resetting the phone deletes the profile, requiring a new one from the carrier.
• Transfer: New iPhones support easy eSIM transfer. Most Androids require a new QR code from the carrier.